Snuggie vs. Slanket: An Investigation
Sunday night, I was watching football with Andy and it was very very cold. I told him that I wanted one of those blanket things with sleeves -- a Slanket -- which had been recommended to me by a friend. But then we saw a commercial for another version of it -- a Snuggie -- for less than half the price, plus a free book light.
So, being me, I decided to investigate. Before I went to bed, I sent an email to the Slanket people:
I am trying to decide between buying a Snuggie and a Slanket. I have a friend that recommended your product, but yours costs $44.95 -- whereas I can get two Snuggies and a book light for $19.95, plus shipping. So why should I buy yours instead of the other one? What makes yours worth the extra money?
Thanks.
The creator of the Slanket wrote back, less than 7 hours later:
Jan 5, 2009 06:31:25 AM, gary@theslanket.com wrote:
Hello!
Thank you so much for reaching out to us and The Slanket. We appreciate your interest and you for taking the time out to drop us a note.
The facts are: We are the original for this type of product and have been making a quality Slanket backed with attentive customer service and appreciation for a few years now. This knock off is an extremely poor quality product. It is smaller, the material is half the weight, and is overall not something you would want laying around your living room.
The Slanket is much larger, and is 310gsm, which refers to the weight. This knock off is 170gsm. Besides the blatant product differences, I can assure you that the other company could care less about their customers and you will see this through the service you get, if you get any. We will always take care of you, from today on to the future. Having contacted us now, we now consider you part of the Slanket family and will always be available for anything you might need.
I hope I have answered your questions.
We wish a happy and healthy new year to you and your family,
Gary H. Clegg
SlanketLounginLLC
www.theslanket.com
This kind of customer service should be rewarded -- or, at least, noted.
6 comments:
I like how frank he was about everything. Kind of funny. Comfortable as I'm sure it is, isn't this one step away from the house dress?
This kind of customer service should be rewarded, yes ... and this kind of writing makes me feel secure that there will always be a need for the editors of the world.
Best. Investigative report. EVER.
I actually have wondered why the Slanket costs so much. Thanks for shedding some light. Truly a victory for the Internet Age.
There may always be a need for editors, but that doesn't mean that people will pay for them.
It should be noted that the weird bearded guy on that commercial has been on more and more stuff. People seem to be focusing on these As Seen on TV things. It's like retail sales are gone. I've never considered buying stuff from those things before, but all of a sudden, the Slanket/Snuggie and that crazy towel thing...the somethingWOW both look great.
Also, I should note that there is a 6 week delivery time on both products right now. Meaning, you'd get them somewhere around mid to late February! They're probably sold out of As Seen on TV.
it's too bad the Snuggie has that drafty, hospital gown thing going for it... it would be better if it wrapped around all the way
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